Frequently asked questions

No. They scan the QR code on your poster, type their first name and tap Add to your Wallet. The card is then in Apple Wallet on iPhone or Google Wallet on Android. No app, no account, no password.

Your logo and colours, the name of your place, the number of stamps (for example 7 / 10), the reward, your customer's first name and a QR code. The back shows how it works, the latest message and a link to their own data.

It works on iPhone with Apple Wallet and on Android with Google Wallet. Most Android phones come with Google Wallet. On the sign up page your customer picks Apple Wallet or Google Wallet.

When a stamp is added or a reward is ready, the card updates, often with a short notification on the lock screen. Messages from you, like an offer, only go to customers who said yes when they signed up. That box is never ticked in advance. Customers can always turn off notifications for a card in their Wallet.

The card moves with them. Apple Wallet moves cards over through iCloud, Google Wallet keeps them in the Google account. The stamps are stored with us, so nothing gets lost.

Open the scanner at joinusuals.com/scan or in the Usuals app. Scan the QR code on your customer's card and tap Add stamp. The card on your customer's phone updates within seconds.

By default a card gets one stamp per 12 hours. We check that on the server, so even when two colleagues scan at once or an offline scan comes in later, it stays one stamp. The scanner then says something like: This card was stamped today. Next stamp from 16:40. You set the time per card, or turn it off.

Yes. Without a connection the scanner keeps the stamps on your device and sends them as soon as you are back online, with the same check on the 12 hour rule. Offline scans up to 72 hours old are processed.

Only you and the staff you invite, once they have logged in. Every stamp is stored with the time, staff member and location.

When the card is full, the reward is ready and your customer sees it on the card. Scan the card and tap Redeem reward. The stamps for that reward come off and your customer keeps collecting.

No. Any phone, tablet or laptop with a camera works as a scanner. Your till stays as it is.

It's free up to 30 customers. Starter is €19 and Business €29 per month, VAT included. Enterprise is on request. All plans are on the pricing page.

You make the first payment with iDEAL. That also authorises us to collect the monthly amount automatically after that. Payments run through Mollie, and your invoices are in your dashboard.

Yes. You cancel monthly in your dashboard, with no notice period. The month you paid for simply runs to its end. After that you move back to Free: existing cards keep working.

Upgrading takes effect right away and you keep everything you made. When you move to a smaller plan, all your customers' cards keep working. Only new sign ups above that plan's limit are held back.

You get an email and keep your plan for 7 more days, so you can sort it out. If it still fails after that, the Free limits apply. Existing cards keep working.

You do. You are responsible for your customers' data, we process it on your behalf. That is set out in the data processing agreement. Export your customers as CSV or delete them whenever you like. We sell nothing and never contact your customers ourselves.

On servers in the EU. We work under the GDPR and only use providers that have made proper data protection agreements. You can read which ones in the privacy statement.

Yes. The back of the card links to a page with their own data. There your customer can see everything and delete the card and their data, without having to ask you.

The assistant is part of the paid plans and only gets pseudonymised data: counts, visit times and stamps, without names, email addresses or birthdays. The assistant makes suggestions; you do the sending.